| PRACHI K|
1 Total Reviews
Joined: Nov 25 2010
|POOR DAMAGE CONTROL.... |
Posted on Thu 25 Nov 2010
I was a regular customer(member) at Enrich Mulund ,I had opted for an Extenso treatment for Diwali at The Enrich salon ,Mulund.In midst of the treatment i felt a bunch of front hair were twisted n rough instead of straight n smooth. When i asked the stylist, ******* ,she said it will b fine after the first wash. However,the hair has been permanently damaged. When approached, the Salon manager,Ms.******* asked me to undergo another treatment for Softening the kinks. After paying 8500/- one does not expect this!!I didnt opt for the option for a Haircut by them either. When i asked, why should i pay for someone’s mistake?Only response from Janhavi the manager was i will get back to you with best possible solution, since by her. I am still waiting for call from Enrich. Can any action be taken? Hope they read & Respond.they surely have lost a few customers(including a few members)after I shared my experience with my frnds.
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